Money Back guarantee
Our writing company values the clients, so we do our utmost to fulfill all their expectations. One of our principal rules is, to be honest with the clients; therefore we want to inform you a bit more about our money-back guarantee specificities in particular. The acceptance of reciprocal responsibilities by our team and the clients definitely helps us to carry on more confidently, helping you the best way possible.
Being supplied with exceptional papers in spite of short deadlines, our customers generally stay satisfied and don’t need this option. Revision option can also be found in the list of the services we offer, which seriously helps us find an approach to every customer.
If the situation you've got corresponds the instances mentioned in next paragraphs, you can certainly count on having your money returned. Take into account that it is possible receive not just a part of the paid sum back but the entire cost of your order too. However, it depends on several conditions
- Two identical orders instead of one
Having made two orders which are identical, all you have to do is get in touch with our customer support team and notify us of this fact. But, in case the writer is assigned before you contact our support, you will not get a 100 % refund; hence place your order thoroughly.
- Customer had cancelled their order before we appointed a suitable writer
No in-depth clarification is needed in this case. If we haven't assigned an expert by the time you cancel the order, you will always receive a full refund without any problems.
- Way too many tasks at hand
The skillsets of our professionals let us cope with a huge selection of order types, but sometimes, as a result of different unforeseeable events or a really high workload, the availability of our writers could be limited.
- Placed one order - paid twice
Even though we carefully check all the bills and orders, double-billing can happen, but very rarely. If you pay twice for one order, contact the customer support team without delay. Next, you will need to show us the receipts copies and get your refund.
Situations written down below allow you to receive a part of the amount:
- Problems with meeting the deadlines
It is a rare scenario, but still, there might be some unforeseen situations hampering timely delivery of the completed task. When this happens there are a few aspects that affect the refunded sum, so each case is talked about with the client. However, it sometimes is a result of customer's carelessness. When the author does not receive all the materials that are necessary for the assignment, the order delivery date could be postponed. In cases like this, it is impossible to receive a refund. Make certain that all the important files are sent to us right after you filled in the order form.
- We started writing your task, but you want to call it off
In such a case, you can expect a refund of about 70% to pay for the writer’s work done. But it is reduced to a 50% refund if the time left to the due date is less than half of the total time determined.
- Being displeased with the finalized paper
If you've got some claims regarding the final result after getting the order, the administration will investigate your case. The refund will depend on our findings. Thanks to the abilities of our writers, their reliability and good reputation, such cases almost never happen.
- Rare cases of plagiarized works
It's possible to notify us about any data used in your paper, which is irrelevant or has been put to use without proper referencing. It would help us improve the originality of our papers, and you, in exchange, would be offered a revision option or a partial refund.
- If the mark you received for the paper written through our experts is not as great as you have expected it to be.
We always endeavor to do our best, but we simply cannot guarantee the greatest mark since it sometimes depends on your teacher's or professor's discretion.
- Formatting, editing, proofreading
We gladly supply our clients with different polishing services, but we think it is important to underscore that we never change the content of the given paper. While working with such tasks, we only polish the shape of your prepared material and cannot change its content.
Once we validated the refund request, your money is to be returned over a period not exceeding one five-day workweek. It's very important for us to mention that we don’t pertain to any problems that involve any third parties (financial institutions etc.).
Together with all transaction fees, the money-back option is available only if its total amount is larger than 10 USD. If you wish to receive a refund immediately, you are offered an opportunity to put this sum on your account to use it for your potential orders.